Premi-OM Mat Warranty
Thank you for purchasing your Youphoria Yoga Premi-OM Yoga Mat! Here you will find details for registering for our 1-Year Limited Warranty and any details you will need for filing a claim.
With registration, Youphoria Yoga offers a 1- year warranty that covers your Youphoria Premi-OM mat for a period of 1 year from the original date of purchase. Once registered your warranty will be activated and any claims are eligible to be evaluated for repair or replacement. Replacements are limited to one-lifetime replacement per warranty claim.
Because every situation is unique, any warranty claim is processed and handled individually. Should you have any questions, or concerns, or want to file a warranty claim, please email firstname.lastname@example.org. You will be assigned an RMA (Return Materials Authorization) number to include in your shipment to us.
PLEASE NOTE This warranty only covers manufacturing defects and does not cover:
- Normal Wear and Tear
- Discoloration due to liquids or fluids
- Accidents and other User Damage
- Neglect or improper use
- Third-party sales
To file a warranty claim please email email@example.com and provide the following details, as best as you can:
- Provide your original purchase date, order ID, and receipt.
- Provide us with a description of the issue and include photos.
- Should you need to ship your item to us for inspection, please include the RMA you receive from us and a copy of your original Receipt in the packaging.
- Please note that you are liable for all inbound shipments to us, except for cases where there was an error on our part.
- Please allow 2 full weeks to receive a confirmed response with the details of either a repair or replacement.
- Should the same color not be available we reserve the right to offer you a different color that is available.